Last updated: 1st January 2026

Online Store

Our secure online store provides a platform to purchase eligible products and services from Ozwide Power.
By using this website, you agree that you:

• Are at least 18 years of age
• Will use this website for lawful purposes only
• Will not misuse or interfere with the operation or security of the website
• Accept that we may update these terms by posting changes on this website
• Accept that continued use of the website after changes are posted constitutes agreement to the updated terms
• Acknowledge that we reserve the right to refuse or cancel an order at our discretion (for example, pricing errors, stock unavailability, or suspected misuse)
• Agree that full payment is required prior to dispatch of goods, unless otherwise agreed in writing

Some products (including generators, large equipment, and custom-configured items) may require a quotation or offline order process. Where online checkout is not available, please contact our team for pricing and availability.
All transactions are governed by the laws of Western Australia.

Pricing & Errors

The following applies to pricing and any errors on this website:

• All prices are shown in Australian Dollars (AUD) unless stated otherwise
• Prices are subject to change without notice until an order is accepted and paid
• Whether GST is included in or added to the displayed price is shown at checkout and on the relevant product page
• We reserve the right to correct pricing, typographical, or product description errors
• Orders affected by errors may be cancelled or amended at our discretion, with a full refund of any amount paid if the order cannot proceed

Payments & Fees

The following applies to payments and any associated fees:

• We accept the payment methods displayed at checkout
• Credit card payments may incur a surcharge in accordance with applicable regulations; any surcharge will be disclosed before payment is completed
• Order cancellations may be subject to a restocking fee where goods have been allocated, picked, or dispatched

Shipping & Delivery

We utilise a national freight network across road, air, and rail to support safe and timely delivery.

• Orders are typically dispatched within 1–3 business days, subject to stock availability
• Items on backorder or special order may have extended lead times; estimated timeframes will be advised where possible
• Delivery timeframes vary depending on location, carrier capacity, and product size
• Large or heavy items may require suitable site access, unloading equipment, or delivery to a commercial address
• Customers may nominate their own carrier or request a freight quotation prior to purchase
• International orders are not processed via the website – please contact us directly for export and freight options

Important – please select the correct shipping option: At checkout, choose the shipping method that matches the size, weight, and delivery location of your order. If an incorrect or insufficient shipping option is selected, additional freight charges may apply. Where this occurs, we will contact you to arrange payment of any difference before your order is dispatched, and your order may be held until the correct freight cost is confirmed.
For full details on our delivery methods, timeframes, and freight options, please see our Shipping Guide.
For shipping enquiries, please contact our team prior to purchase.

Returns, Refunds & Warranty

We comply with all obligations under the Australian Consumer Law (ACL). Nothing in these terms limits your non-excludable consumer rights.

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to:

• A replacement or refund for a major failure
• Compensation for any reasonably foreseeable loss or damage
• Repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure

Returns & Change of Mind

In addition to your rights under the ACL, change-of-mind returns may be available, subject to the following:

• Change-of-mind returns are accepted at our discretion
• Requests must be made within 14 days of delivery
• Items must be unused, in original packaging, and in resalable condition
• Return freight costs are the customer’s responsibility unless otherwise required by law
• Original outbound freight charges are non-refundable unless otherwise required by law
• A restocking fee may apply

We reserve the right to refuse returns that do not meet these conditions.

Warranty

The following warranty terms apply to new products purchased from us:

• New products include a manufacturer’s warranty (minimum 12 months unless otherwise stated on the product page)
• Warranty claims must be submitted to us for assessment
• Repairs or replacements are provided in accordance with manufacturer guidelines
• Warranty does not cover misuse, incorrect installation, lack of maintenance, or normal wear and tear

Manufacturer warranties operate in addition to your rights under the ACL.

Generator Battery Advisory

Electric-start and automatic standby generators may draw a small standby current from the battery over time.
To help avoid battery failure:

• Use a suitable trickle or maintenance charger
• Install a battery isolator, or disconnect the battery for long-term storage

Failure to follow these recommendations may affect warranty claims relating to battery performance, subject to your rights under the ACL.

Price Beat Guarantee – Exclusions

Our Price Beat Guarantee applies to comparable, in-stock items from authorised Australian suppliers, where advertised. For full details of how it works and the complete terms, see our Price Beat Guarantee.
Exclusions may include:

• Selected product categories or specialised equipment
• Out-of-stock, clearance, or end-of-line items
• Exclusive or limited-distribution products
• Non like-for-like comparisons (model, specification, warranty, or included accessories)

We reserve the right to verify competitor pricing and determine eligibility.

Limitation of Liability

To the extent permitted by law:

• We are not liable for any indirect, incidental, or consequential loss, including loss of profit, business interruption, or loss of opportunity
• Our liability for goods or services is limited, at our option, to repair or replacement of the goods, supply of equivalent goods, or payment of the cost of doing so

This limitation does not apply where it cannot be excluded under the Australian Consumer Law.

Use of Products & Responsibility

Customers are responsible for:

• Installing, operating, and maintaining products in accordance with manufacturer instructions and applicable laws
• Using qualified personnel where required (for example, licensed electrical work)
• Confirming suitability of products for the intended application and site conditions

We are not liable for loss or damage caused by misuse, incorrect installation, or failure to follow instructions, except where liability cannot be excluded by law.

Force Majeure

We are not liable for delays or failure to perform obligations due to events beyond reasonable control, including but not limited to:

• Natural disasters
• Supply chain disruptions
• Transport delays
• Industrial action

Governing Law

These Terms & Conditions are governed by the laws of Western Australia. Any disputes will be subject to the non-exclusive jurisdiction of the courts of Western Australia.

Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Customer Support

For enquiries about products, orders, returns, freight, or your rights under the ACL, please contact us:

• Phone: 08 6385 1104
• Email: info@ozwidepower.com.au
• Online: Contact Ozwide Power
• Business hours: 08:00 - 16:00